Delivery Information

Minimum order value (inc. delivery) £5


Delivery Charges


Normal delivery charge are from £3.50 to £6.50 + VAT


Large high value items will be £12.50 to £55.00 + VAT


Heavy items delivery charge to be confirmed, please contact us for details. 


Hague Water Softeners are delivered by pallet due to their fragility and expense.  Once at destination goods can be taken off the pallet and unloaded by hand.  Please ensure there is someone at home to sign for and accept delivery.


Special delivery rates apply for next working day, am delivery and Saturday delivery, these to be advised prior to despatch.


It is only at the customers explicit request that small items will be despatched by first class post, but please note we accept no responsibility for failure to receive the goods.


For deliveries to the Channel Islands please contact us.


Additional charges apply for bulky items, this to be advised at time of placing order, these charges are normally at cost price and payable in full prior to despatch.


We aim to ship all orders within 3 workings days of receiving your order, however during our busiest periods this can sometime take a little longer (we always aim to despatch orders as quickly as we can and will advise if there will be a delay). If an overnight delivery is required please email or telephone with your instructions; additional charges will be applied and these will be advised accordingly. These charges must be paid for in full prior to despatch off goods.


Orders are shipped using two methods; if the order is under £20 then we use Royal Mail 1st class packet post, where the order is usually delivered within 1-2 days. Higher value and large size orders are dispatched using Parcelforce. The majority of items are shipped using the standard 48hr service; while overnight delivery is available please contact us if you wish to use this method. We do our best to ensure that you receive your order as quickly as possible but we cannot guarantee this as delays may occur during the transit of your parcel.


All orders sent through Royal Mail 1st class packet post will not require a signature, however all Parcelforce orders will require a signature. If there is no one present when the parcel is delivered you will be left a card and the parcel either returned to the depot or to a local Post Office. We can ship to an alternative address please advise when placing your order.


From time to time we will use alternative carriers.


If you wish to have the goods left at an empty address, then this is done at your own risk, ECP Group and the carrier can accept no responsibility for any consequential loss or damage.


If you have not received your order within 5 working days and you have not been advised regarding a delay with your order, please contact us so we can track and see what has happened to your order.


We can ship to areas outside of the UK but we ask that you contact us directly to discuss your requirements.


After placing your order online you will receive an email stating all the information regarding the order as required by the Distant Selling Regulations.